1st In Coffee LLC

Reviews about 1st In Coffee LLC

• Tiglath Suriol

  Sep, 05 2018
  ★ ☆ ☆ ☆ ☆
  I really ran into the propeller on this one. By this phrase 1st in Coffee will know who I am; it's also in my emails to them. But humor can't really make up for this pitiable transaction. I bought a $1699.00 Jura espresso machine and it didn't go well from the start. I can drive from New Jersey to where I live in Virginia in a few hours, but it took 1st in Coffee more than ten days to deliver. When I noted this was excessive, they said they can't help it if UPS screws up. This 1st in Coffee spokeswoman, Nancy, apparently does not know the difference between fault and responsibility.
  
  The machine was a dud. After a few coffees it died and stayed dead.
  Jura Support were unhelpful so they are off my book too. 1st in Coffee in this situation expects the CUSTOMER to ship the defective item back at HIS cost, and they might charge a 20% re-stocking fee .
  
  After notifying 1st in Coffee of the situation, they were non-responsive for days (other than daily SPAM) to the point that I had to dispute the charge with Amex.
  
  Finally, Nancy sends me an UPS label. I sent back every single thing they sent me, and took pictures, which seems it was an excellent idea,
  because now they have both my money and the merchandise and I've been waiting for a refund for days with no luck.
  
  I can't tell what's wrong with these folks, or how this will end. But I am certain of one thing... I really ran into the propeller on this one.
  
  Beware.
  
  -----
  
  Feel better now, after owning a resplendent Breville Oracle Espresso. It arrived in two days and it works brilliantly. Did not buy it from 1st in Coffee, though.

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